Survey, Product Oriented

b) To ensure that the product meets the design specifications and quality standards.

c) Customer Satisfaction Surveys

c) Improved product quality

a) Using a standardized survey process

c) By preventing defects and minimizing rework.

Here is an example of a possible solution for the exercise: **1. Key Aspects to Survey:** * **Frame Material:** Strength, durability, weight, compliance with relevant standards. * **Wheel Assembly:** Alignment, spoke tension, bearing functionality, wheel trueness, overall stability. * **Gear System:** Shifting precision, gear ratio accuracy, chain engagement, durability of components. * **Braking System:** Braking force, stopping distance, pad wear, lever functionality. * **Handlebars and Stem:** Adjustability, grip comfort, handlebar stiffness. * **Saddle and Seatpost:** Comfort, adjustability, durability. * **Overall Assembly:** Component compatibility, proper installation, finish quality. **2. Define Acceptance Criteria:** * **Frame Material:** Meet or exceed ASTM standards for strength and durability, weight within specified range. * **Wheel Assembly:** Wheels true within acceptable tolerances, spokes evenly tensioned, bearings smooth and free of play. * **Gear System:** Smooth shifting, accurate gear ratios, chain engages securely, components show no signs of premature wear. * **Braking System:** Consistent braking force, stopping distance within acceptable range, pads show no signs of excessive wear, levers operate smoothly and without excessive play. * **Handlebars and Stem:** Adjustable within a suitable range, comfortable grip, handlebars stiff and responsive. * **Saddle and Seatpost:** Adjustable to suit rider height and preferences, comfortable, seatpost securely clamped. * **Overall Assembly:** All components properly installed, no loose parts or signs of improper assembly, finish free of defects. **3. Outline the Survey Process:** * **Visual Inspection:** Thorough examination of the bicycle for any visible defects, misaligned parts, or finish imperfections. * **Dimensional Measurements:** Using precise measuring tools, verify that critical dimensions (e.g., frame geometry, wheel size, component spacing) meet the design specifications. * **Functional Testing:** Conducting tests to assess performance of each component, including shifting gears, applying brakes, checking handlebar and saddle adjustments, and simulating real-world riding scenarios. * **Material Testing:** For critical components like the frame, conducting material tests (e.g., tensile strength, impact resistance) to verify compliance with specified standards. * **Documentation:** Detailed records of all inspections and tests conducted, including findings, observations, and any corrective actions taken. **4. Determine Frequency:** * For initial production runs, conduct surveys on every bicycle produced to ensure quality control during the launch phase. * Once production stabilizes, conduct surveys on a sample basis (e.g., every 10th bicycle produced) to maintain ongoing monitoring and detect any potential quality issues. * Conduct more frequent surveys (e.g., daily) if any recurring defects are identified, and gradually reduce frequency as quality improves. **Important Note:** This is a general framework. The specifics of the survey will vary depending on the complexity of the bicycle, the criticality of its components, and the company's quality standards.