Dans le monde à enjeux élevés du pétrole et du gaz, où la sécurité et l'efficacité sont primordiales, la communication est essentielle. Cependant, les échanges verbaux ne représentent qu'une fraction des messages que les gens envoient et reçoivent. Des recherches ont montré qu'entre 70 et 90 % de la communication est non verbale, notamment :
Comprendre les signaux non verbaux dans le secteur pétrolier et gazier :
Dans le contexte du pétrole et du gaz, la communication non verbale joue un rôle crucial dans :
Applications pratiques :
Conclusion :
Dans l'industrie pétrolière et gazière, la communication non verbale n'est pas qu'une compétence sociale ; c'est un outil vital pour garantir la sécurité, favoriser le travail d'équipe et stimuler le succès. En comprenant et en utilisant activement les indices non verbaux, nous pouvons créer un environnement de travail plus efficace et plus sûr pour tous.
Instructions: Choose the best answer for each question.
1. What percentage of communication is estimated to be nonverbal? a) 20-30% b) 40-50%
c) 70-90%
2. Which of the following is NOT a type of nonverbal communication? a) Body language b) Personal attributes c) Written communication
c) Written communication
3. How can nonverbal communication contribute to safety on a rig? a) By helping workers understand instructions more clearly. b) By allowing supervisors to quickly assess a worker's emotional state. c) By creating a more positive and supportive work environment.
d) All of the above
4. What is an example of nonverbal communication that can strengthen teamwork? a) Sharing jokes and stories with colleagues. b) Maintaining a clean and organized workspace. c) Regularly participating in team meetings.
a) Sharing jokes and stories with colleagues.
5. Why is it important to be aware of cultural differences in nonverbal communication? a) To avoid misunderstandings and maintain good relationships. b) To ensure that all workers feel comfortable and respected. c) To create a more inclusive and diverse workplace.
d) All of the above
Scenario: You are a supervisor on an oil rig. You notice one of your workers, John, seems withdrawn and is avoiding eye contact with you. He is also unusually quiet and seems to be fidgeting with his tools.
Task:
**1. Potential nonverbal cues:** * **Withdrawn behavior and avoiding eye contact:** This could suggest that John feels uncomfortable, nervous, or perhaps even disrespected. * **Unusual quietness:** John might be feeling stressed, overwhelmed, or unsure of himself. * **Fidgeting with tools:** This could indicate anxiety, boredom, or a lack of confidence. **2. Possible reasons:** * **John might be experiencing personal difficulties:** Perhaps he is dealing with family issues, financial problems, or health concerns. * **John might be struggling with a task:** He may be feeling unsure about how to perform a specific task, or he might be experiencing difficulties with the equipment. **3. Plan of action:** * **Approach John privately and in a non-threatening manner:** Find a quiet moment to talk with him one-on-one, away from other workers. Avoid being accusatory or judgmental. * **Express concern and encourage John to open up:** Start by acknowledging that you've noticed he seems different and ask if everything is alright. Use open-ended questions to encourage him to share his thoughts and feelings. * **Offer support and assistance:** Assure him that you are there to help and that you want to understand what's going on. If John is struggling with a specific task, offer guidance and support. * **Respect his privacy:** If John is not ready to talk, respect his decision and let him know you are available if he changes his mind.
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